3500 Privacy Policy – How We Protect Your Data
Your privacy is our priority. This policy clearly sets out how 3500 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Last updated: 2026
Information We Collect
The 3500 platform collects several categories of information from users to ensure our services run smoothly, securely, and relevantly. The information collected includes the following:
Account Information
When you register an account on 3500, we collect your username, email address, phone number, and any other information you provide in the registration form. This information is used to verify your identity and manage your account.
Device & Browser Information
We automatically collect certain technical information when you access the platform, including device type, operating system, browser type, IP address, and session data. This information is used to diagnose technical issues and improve platform compatibility across devices, including the Android smartphones widely used in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction-related information such as the payment method used (DuitNow, internet banking) and transaction details. We do not store full bank account numbers or card details on our servers; all processing is handled through secure payment gateways.
Usage Data
We record how you use the platform, including games accessed, sports matches followed, session duration, and in-platform actions. This data is analysed in aggregate to improve content and the overall user experience.
How We Use Your Information
3500 uses the information collected solely for legitimate purposes directly related to platform operations. Your information is used for the following:
- Account Management – Creating, verifying, and maintaining your user account.
- Transaction Processing – Accurately processing deposits, withdrawals, and transaction records in MYR.
- Platform Security – Detecting fraudulent activity, unauthorised access, and potential security threats to your account.
- Service Improvements – Analysing usage patterns to improve the interface, speed, and content of the 3500 platform.
- Communications – Sending important notifications relating to your account, policy updates, or relevant promotions (where you have consented to receive them).
- Legal Compliance – Meeting applicable legal requirements in Malaysia, including anti-money laundering procedures.
We do not use your information for purposes unrelated to platform operations without your prior consent.
Cookies & Tracking
The 3500 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies – Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies – Saving your preferences such as language settings and platform configurations you have previously set.
- Analytical Cookies – Used to understand how users interact with the platform, helping us improve design and navigation.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the 3500 platform, including your ability to stay logged in.
Some cookies may be set by the payment service or analytics providers we use. These cookies are governed by the respective providers' privacy policies and are outside 3500's direct control.
Data Storage, Security & Third-Party Sharing
Security & Storage
3500 stores user data on servers protected by robust technical security measures. All data transmitted between your device and our servers is secured with SSL encryption. Access to user data within the organisation is restricted to staff who require it for operational purposes only, and all access is logged for audit purposes.
Your data will be retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once an account has been officially closed and the mandatory retention period has elapsed, your personal data will be securely deleted.
Third-Party Sharing
3500 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain limited circumstances, information may be shared with:
- Payment service providers – to process deposit and withdrawal transactions in MYR.
- Relevant authorities – when required by Malaysian law or court order.
- Technical service providers – who support our platform operations, subject to strict confidentiality agreements.
All third parties we work with are required to uphold data protection standards equivalent to those in this policy.
Your Rights as a User
As a 3500 platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting us.
You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
You may withdraw your consent to receive marketing communications at any time without affecting your use of the platform.
To exercise any of the above rights, please contact the 3500 support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe in accordance with applicable legal requirements.
Changes to This Privacy Policy
3500 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via the platform or email. Continued use of the platform after changes are published will be deemed acceptance of the updated policy. We encourage you to review this page periodically.
Questions About Your Data Privacy?
Reach us at [email protected] or visit our FAQ page for more information. We're here to help you understand how your data is handled on the 3500 platform.